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Service charge transactions are appearing on the Landlord Statement but not on the Management Company

Zenya Allen
Zenya Allen
  • Updated

If you are finding that Service charge receipts and expenses are appearing on the Landlord Statement and not on the Management Statement, it could be due to the following reasons:

  • The expense was added without selecting the corresponding Schedule
  • The To Mgmt was not selected when creating the Schedule
  • The Service charge invoice was created via the Tenancy Information and not by adding a Schedule

This article includes: 

Expense appearing on the Landlord Statement

If you are using the Service charge module in CFPwinMan and adding an expense to a Head Property, first locate the Contractor to add the expense.
For more information on How do I add a Contractor expense, click here

In the Post Property Expense view, when adding the expense, select the corresponding Schedule and Item.

  1. Click on Schedule, use the dropdown menu to select the corresponding Service charge Schedule
  2. Click on Item, use the dropdown menu to select the budget item which the invoice corresponds to

Should you not select a Schedule, the expense will be charged to the Landlord and therefore not appear on the Management Statement.

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 Note

If you don't have a budget item that corresponds with the invoice you are adding, the item will need to be added to the Schedule. After it has been added, it will appear on the Item list for you to select.

This is important for your Schedule reports to calculate correctly which can be used at the buildings AGM.
For more information on How do I set up a Service charge budget, click here

Receipts and expenses appearing on the Landlord Statement

To ensure that Service charge receipts and expenses appear on the Management Statement, when creating the Schedule, make sure To Mgmt is ticked.
For more information on How do I set up a service charge budget, click here

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Receipts appearing on the Landlord Statement

If a Service charge receipt is appearing on the Landlord Statement, it means they have been invoiced manually on the Tenant/Tenancy Information and not created via a Schedule in the Service Charge Administration.
For more information on How do I set up a service charge budget, click here

To correct this, you will need to Refund the service charge to contra it on the Landlord Statement, then create it again via the Schedule.
For more information on How do I refund rent, click here