How do I credit note a partially receipted Tenancy invoice?

Zenya Allen
Zenya Allen
  • Updated

The steps below show you how to remove an invoice where some money has already been receipted against it.

If a partial payment has been made against an outstanding invoice and you want to credit the remaining balance, you will need to raise a negative invoice for the outstanding amount.


You cannot credit a partially receipted invoice item using Credit Notes on the Tenancy Information

This articles includes: 

Record the details of the receipt

You must first make a note of the invoice details which you want to remove, as it is essential the credit created in the following steps, is identical to the charge you want to credit.

  1. Double click Tenancies from the side menu
  2. Search for the relevant Tenancy using Search Text by Name, Code or Status
    1. Alternatively, find the Tenancy using Additional Options from the dropdown menu
    2. Or select a Branch if multi branch is set up on your CFPwinMan
  3. Select Tenancy
  4. Click Receipt
    1. Item - In this example, Rent
    2. Description - In this example, Rent period
    3. Outstanding - In this example, £100
  5. Click Close


Create a negative invoice

Using the information from the details of the invoice you want to credit, as above, complete the following steps.

  1. Continuing in the same Tenancy Information, click Invoice
    1. Click on a new line and select todays date
    2. Item - Select from the dropdown menu the same Item as on the receipt which you want to credit
    3. Description - Type a description, this will appear on the Landlord Statement
    4. Amount - Enter a MINUS amount for the outstanding balance, i.e. -£100 in this example
    5. Per - Single
    6. Send Options - Untick all options unless you want to send a copy to your Tenants
  2. Click Update
  3. Do you want to update now - Click Yes
  4. Click Close

The negative invoice will appear in the Tenancy Information, Accounts.


Credit the outstanding balances

  1. Continuing in the same Tenancy Information, click Receipt
  2. Click Yes to confirm your invoices will cancel each other out and to remove them from Receipts



If, after you click Yes to the above step, both the invoices appear in Receipts, click Close, then click Receipts again. You will find they have cleared